welcome TO jpc

Our goal is to achieve the right resolution for you

aBOUT US

WHO ARE WE?

This is one of the most frequently asked questions.

We are JPC Asset Management & Protection Services. We represent your creditor, our client. Our goal is to achieve a favourable outcome for everyone involved.

We manage nationwide collections, legal processes, and enforcement actions with efficiency, sensitivity, and a commitment to finding the right resolution.

By leveraging advanced tools and technology, we empower our expert teams, clients, and their customers to reach resolutions. Our focus on technology enables us to stay true to our core values, facilitating better outcomes by providing tools that help customers manage their finances and feel at ease when engaging with us.

“We are dedicated to ensuring that everyone in our organization fully understands and adheres to the Financial Conduct Authority’s Consumer Duty requirements to achieve positive outcomes for customers wherever possible”

Vulnerable Customers

Support Sources

With numerous free advice services available throughout the UK, you can find the support that suits you best. We recognize that half of UK adults (25.6 million people) face potential vulnerability each year. By accessing the many free services available across the UK, you can get the help you need in a way that works for you

INFORMATION SOURCES :
Treating Customers Fairly

On-going commitment

We are dedicated to ensuring that everyone in our organization fully understands and adheres to the Financial Conduct Authority’s Consumer Duty requirements to achieve positive outcomes for customers wherever possible.

Fair treatment of customers is a fundamental part of our corporate culture, embedded from top management to every employee. We take pride in consistently delivering good outcomes for our customers whenever possible. 

In order to ensure on-going compliance, we are committed to:
  • Conducting internal reviews;
  • Encouraging external audits
  • On-going investment in staff training and development
  • Monitoring and analysing complaint root causes;
  • Taking corrective action where we have not met our usual high standards;
  • Bringing potential or actual poor customer service to the attention of senior personnel for appropriate action;
  • Implementing improvements to all areas of conduct where possible